Refund policy
All Sales are Final
Please review your order carefully before confirming your purchase. All sales through SAKE BOUTIQUE COCON are final, and we do not offer refunds or exchanges for any products or services unless otherwise stated below.
Non-Refundable Items and Services
All items and services purchased from SAKE BOUTIQUE COCON are non-refundable. This policy applies to all products and services sold on our website.
Exceptions to the No Refund Policy
The only exceptions to our no-refund policy are as follows:
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Defective or Damaged Items: If an item arrives defective or damaged, please report this within 5 days of receiving the item. We will evaluate the issue, and if applicable, a replacement may be provided.
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Wrong Item Sent: If you receive an item different from the one you ordered, notify our Customer Service within 48 hours to arrange for a possible refund or exchange.
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Incomplete Service: If a purchased service is not fully delivered or does not meet advertised criteria, a partial or full refund may be considered.
- Legal Requirements: In any circumstances where we are legally obligated to provide a refund, we will comply with all applicable laws.
Refund Process
If your refund is approved, we will process the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@coconsake.com.
Contact Us
For any questions or concerns regarding our refund and return policy, please contact us at info@coconsake.com.
Policy Updates
We reserve the right to modify this refund and return policy at any time. Changes will become effective upon posting on our website. Please check for updates to our policy periodically.